Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership

If you have a question about your membership, please see our resources and tips to self-manage your membership via our Active World app at the link below.

Active World

Contact Us

Didn’t find the answer to your question? We are always interested in hearing from you to help improve the services here at CentrePoint Sport and Leisure Centre. To get in touch please submit an enquiry via the Contact Us page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather.

25m Indoor Pool – 27°C
Program Pool (Warm Pool) – 30°C
Children’s Splash Area – 29°C

No, only one person per visit pass.

Yes, we do! We have an iPad out at the reception for you to sign in with your membership card.

If you’re attending a group exercise class (Aqua/Yoga/Pilates or Gym) sign into the Gym. If you’re only using the pool to swim, sign into the Pool.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card

Yes, members can place their membership on hold for up to 6 weeks per year for a fee of $5 per week. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

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Swim lessons are fun and engaging with our GOswim program. Enrol today and learn a skill of life!

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